UCS-5000 Error?? Help Please

[Bagon08]

Me and my friend are looking to reactivate his account and when we log in it says the credit charges were backed out and that we need to pay. That's all fine and things then it brings up a screen for POL ID, password and we re-enter the correct info and we get the Error UCS-5000:
Incorrect or Incomplete Information
Please check and try again.
We have tried it many times and it doesn't seem to do anything. Anyone have any clue why it's doing this?

[Wise Donkey]

Re: UCS-5000 Error?? Help Please

Hmm... Isn't POL ID upper case letters ONRY? Maybe check your case... /shrug

[Bagon08]

Re: UCS-5000 Error?? Help Please

Hmm... Isn't POL ID upper case letters ONRY? Maybe check your case... /shrug

Tried it

[Nymphadora]

Re: UCS-5000 Error?? Help Please

Same thing happened to me not long ago. You might need to try contacting SE so they can reset your password or whatever needs to be done.

[Likibiki]

Re: UCS-5000 Error?? Help Please

The exact same thing's happening to me now.

It's got my POL ID already, I *know* i'm entering the right password because I can log in and out of POL itself whenever I want - I've tried reloading POL, restarting my CPU and so on, but it won't work.

Oh, and don't bother sending customer support an email, because I've sent two, the first one 9 hours ago, and they haven't replied yet apart from some stupid auto-response that was just ridiculous.

SE need to work on their customer service - this is appalling.

[Jei]

Re: UCS-5000 Error?? Help Please

If you don't want to call, try their live chat. Live chat will answer account questions the same way their phone support does. Or at least that's what they told me.

They will also ask you for your registered informations on live chat.

[Dianetix]

Re: UCS-5000 Error?? Help Please

Did any of you who were having this problem figure out how to resolve it? I am having the same problem as Bagon and Libiki. I would appreciate any help, thanks alot!

-Dia

[fallenintoshadows]

Re: UCS-5000 Error?? Help Please

Sorry to necro an old thread but I am having this same problem.

I had to take a few months leave from FFXI, I now have a new laptop and just tried reinstalling which in itself was a pain because I now have vista but anyways..

I can log onto pol so I know I remember my details correctly but if I try to register anything/review or re-activate my IDs it prompts me to enter it again and then tells me it's wrong and gives me the UCS 5000 error. Did anyone ever solve this problem??

[TheGrandMom]

Re: UCS-5000 Error?? Help Please

I think this one is best handled by Customer Service unfortunately. Here is the contact info:

Phone Support:
PlayOnline Information Center
(858) 790-7529 (PLAY)
Monday - Friday
9:00 am - 6:00 pm Pacific Time (excluding weekends and holidays)

Web Chat Support: https://secure.playonline.com/supportus/index.html

Have your personal info, credit card info, POL info user name and password, and possibly your registration codes.

I prefer to use the web support because I play my PSP or watch videos while I wait for them to talk to me. Much better than sitting with a phone glued to my ear.

[fallenintoshadows]

Re: UCS-5000 Error?? Help Please

Well I managed to solve the problem somewhat, seeing as I had to rebuy 2 expansions because I lost them whilst moving somehow I just bought the Vani collection 08, uninstalled everything I had installed and just installed the new collection and it all works. Maybe Vista was just annoying it somehow even though I had downloaded the patch. Thanks for the help, I'm so glad I didn't have to go to customer support in the end though, it's such a pain D:

[TheGrandMom]

Re: UCS-5000 Error?? Help Please

Ya reinstalling absolutely sucks but its necessary sometimes. Things just happen......at least they do on my computer. I am plagued with "bugs" that screw things up and that leave my friends and I scratching our heads wondering how in the hell it could have happened. My one buddy says its my "aura" (old hippy ). I can't wear watches because I kill them so he says my aura messes with computers too. LOL

Well glad you got it fixed and thanks for coming back and telling us how you did it! People who do searches will find the thread and hopefully try reinstalling too now.

[fallenintoshadows]

Re: UCS-5000 Error?? Help Please

Yeah I hope it helps, I think reinstalling is the last thing people want to do but most of the time it solves all the problems :3

[Rollen]

Re: UCS-5000 Error?? Help Please

Hey I've been having this problem for awhile now and since this is the first site that pops up for this problem on google. I thought people should see how I fixed it. It's a problem that seems to only happen with Windows 7 64 bit users. The setup apparently doesn't install with the correct permissions so you gotta make sure that the POL installer has administrator rights while installing.

If you already have it installed. YOU HAVE TO UNINSTALL, sorry. If there was any other way I would say but Square Enix customer support isn't interested in supplying or allowing their representives to help with any issues that has to do with 64bit they just ignore us 64bit users.

First when installing the game make sure you use the windows 7 compatibility program >>> Sorry can't post the link because apparently I need 10 posts or more...

Before running the .exe make sure you Run it as Administrator in properties and then install. Before running POL make sure the PlayOnline Viewer is set to Run as Admin in properties. Then go through the update process and when you fill in your member settings all I did was put in the Name and ID then pressed save and went to login. Once I logged in it took me to the usual error payment screen. I clicked proceed and then logged in the 2nd time in confirmation, after that it SHOULD work. If it doesn't then I'm sorry, it has something to do with POL viewer and they seem to not be very enthusiastic about fixing/patching this.