HELP! with JP POL changing pilling info.

[aaw0n]

Hi I like many others on this site... bought the Japanese version of the game and played it before the N.A release... until recently i had to cancel my credit card account so its time for me to go change my billing method... i follow the instructions on the side of this site on how to do that... however i get this message:
right after i pu tin my log in INFO... PLZ help i have no clue what tio do and would not want to see my LV 75 character get deleted T_T.....

[Falquan]

Do you happen to have the NA version of the game? As far as I know you can use either to edit billing information. All that info is stored server-side. Then again, I started my characters with my NA copy...

Unfortunately my Japanese isn't quite that advanced yet, so I can't really translate the screens for you. I'm only on a study break right now, but if I get extra time, I'll screenshot the NA POL screens and post them.

[aaw0n]

yeah i have N.A version how ever i have to log onto a JP POL to edit my account info :-(

[Falquan]

Doh!

Well, um, I can't really help you there. I was looking into it and the NA billing info screens are totally different from the JP ones. I can't even find anything that looks remotely like the one you screenshotted...

Hopefully someone who is fluent in Kanji comes along. You might want to post on other boards as well--if I remember right you have 90 days before your account info is deleted.

[SharMarali]

Uh oh....

OK, I am going through a situation right now wherein my POL account has been "temporarily deactivated" due to a payment issue. It's a ROYAL pain to get it switched back on and many, many, many people who have tried VERY hard have failed at doing so.

First of all, did you cancel your card already and are going in to change your billing info after the cancellation took effect?

Second, have you reviewed your recent statements, and do you have any unexplained credits in the amounts of around 14-18 dollars US?

Here's what happened to me. My credit card that I've used for the past two years has a $300 credit limit. My husband was unemployed for about 3 months and as a result, that card ran very, very close to the limit for quite awhile. Unfortunately, it ran too close, and 2 payments were returned to Square. My account got temporarily deactivated.

Now, when I first got the message that there was a problem with my account, I was locked out of the "Change billing info" screen with that EXACT same message. I did some checking and learned that it basically says something to the general effect that you cannot make changes to your billing information at this time because of another issue. Check your POL email to see if you've gotten a message that says there's any type of chargeback.

Here's the worse news: The JP credit system is COMPLETELY different from ours. If you are, in fact, in this same boat and your account is pending temp deactivation, whatever JP address you used to register is where POL is going to be sending a bill to at the end of the month. In order for your account to be reactivated, someone in Japan has to receive that bill and pay it in person, in cash, at a convenience store.

I don't want to alarm you. There may be some other valid explanation for receiving that message, but it IS precisely the samge message I, and other persons who have lost their accounts, received just prior to being shut off.

If you want more info, pop over to the Ragnarok forum and check in the "Account/CC Error" thread or the "How to save your account before it's too late" thread.

All hope is not yet lost for me, but it's getting awfully close to being lost. I had a 75 job, a 61 job, a 57 job, a slew of other low-to-mid level jobs, approximately 7 million in cash and assets (which I know isn't a lot, but I've chosen not to be a part of an HNM linkshell and I don't use bots of any kind, so I'm rather proud of amassing 7 million completely on my own), veteran in a craft, rank 10x3, cleared all Zilart missions, obtained Fenrir... The list goes on and on..

And I'm faced with the fact that it might all be lost forever, after two years of hard work. PLEASE look into your past credit statements and your POL email to see if this is happening to you so you can possibly try and get something worked out before the end of the month.

[Cecil118]

You need to use the JP POL for the JP account, and NA POL for the NA Accounts. That could be half of your problem there. No way around it.