Disconnects, anyone?

[Delson]

Re: Disconnects, anyone?

Word on Alla is that resetting your router's MAC address to get a new IP address seems to be working.

http://ffxi.allakhazam.com/forum.html?forum=10;mid=117354490036325014;num=6;page=1

http://ffxi.allakhazam.com/forum.html?forum=10;mid=117354508239402212;num=27;page=1

For some people, it might be easy as just unplugging the router and let it cycle for a few minutes. Others will have to go into the settings to change some stuff.
This still doesn't explain why I can log into S.Sandoria with my second character while others say they get R0 there. My main is stuck in Altepa, but Rabao was fine.

that doesnt always work...

see here:

http://www.ffxionline.com/forums/frequently-asked-questions/64849-problem-aquiring-server-information.html

[Darkchildv]

Re: Disconnects, anyone?

i'm having this problem as well nothing works. i zoned into upper jueno and bam no map friend list ls nothing. any advice?

[TaruBST]

Re: Disconnects, anyone?

Well I am now entering day number two without being able to connect. I can't get past the aquiring sever info screen either. I've checked my connections/modem/cables and everything is fine. iI can access the internet but not FFXI. Definately getting annoyed, wanted to finally finsh my first AF hunt on my BLM .

Same for me.
Can't get past the aquiring server info screen... for 2 days now.
I guess it's going to be Monday or so when they actually fix the problem.

[Praetorian13]

Re: Disconnects, anyone?

Well I am now entering day number two without being able to connect. I can't get past the aquiring sever info screen either. I've checked my connections/modem/cables and everything is fine. iI can access the internet but not FFXI. Definately getting annoyed, wanted to finally finsh my first AF hunt on my BLM .

[Nakti]

Re: Disconnects, anyone?

Even though I'm not having <knock on wood> the disconnection problems, the connection process is much slower than usual.

That along with various AH issues - "angry" click noises someone mentioned, failed searches - reminds me of previous DDoS attacks.

Maybe SE is trying to hide this until they can get it under control? Even so, I wish they'd just say "We're aware several of our customers are unable to enjoy FFXI at this time. We will continue to investigate the matter until the issue is resolved." Saying "nope! not our fault!" doesn't seem like good cusomer service.

[Aksannyi]

Re: Disconnects, anyone?

I usually try really hard not to bash S/E ... but this time it just seems so stupid that they really don't believe there's a problem. If it were all concentrated to one region (like Northeastern US, for example), or over one ISP, I could see it, but I really feel like they need to take a look a little further into the issues. Just telling us that, "Everything is fine on our end," seems like a cop-out to me.

[Dark Raz]

Re: Disconnects, anyone?

Nope, I can play just fine..not sure might have to do with a damage backbone connection near Asia (been a few earthquakes there lately.)

Was gonna say in before SE bashers..but too late lol.

[Eohmer]

Re: Disconnects, anyone?

Well, I just got the boot upon entering Southern San d'Oria.

[TaruBST]

Re: Disconnects, anyone?

no ffxi for me tonight i guess... still cant get past "aquiring ffxi server list"


this is really starting to piss me off...

lol, me too.
No ffxi for me tonight.
I'm going to sleep after 5 hours of trying and getting stuck at "aquiring ffxi server list".
I was watching movies while I was trying, but still, no ffxi really sucks because I finally had enough time to go exp tonight :/

[Delson]

Re: Disconnects, anyone?

no ffxi for me tonight i guess... still cant get past "aquiring ffxi server list"


this is really starting to piss me off...

[DieselBoy09]

Re: Disconnects, anyone?

On my end, I can log in with ease and I made it from holla crystal to lower jeuno without any problems, so that's fine. However, I can't access the AH, I can't do a search at all and I can't view who is logged into the LS, it simply comes up "search failed". I wandered around for a little while but said screw it and logged. I can't form a pt, and I can't buy things from the AH, there goes two very vital components~

[Effedup]

Re: Disconnects, anyone?

Personally, I haven't had a problem (I'm on Fairy). I logged in a couple hours ago to mule and check out the new signet updates, decided to screw around and level my lvl 1 RNG, and Mog House, S. Sandy, and W. Ronnfaure all worked ok for me. The one weird thing I did notice was the A.H. was acting really glitchy, I had to back complete out and re-target it a few times because I would get locked into a menu and all the buttons would give me that angry sound when I clicked them. I can't comment on the search functions cause I didn't do any /sea or anything.

That sucks, though, after that ridiculously long download, not even being able to connect afterwards seems like a real kick in the ass. Good Luck, hopefully they get whatever's messed up fixed soon... ; ;

[Seraph-H]

Re: Disconnects, anyone?

I'm currently in Den of Rancor, where I keep getting disconnected as soon as I even log in, let alone try to move around or do anything else, R goes to 0, I'm checking my comp, and anything else that might be a possible problem, but I see nothing on my side. I haven't tried my other char, only my main.

[Aksannyi]

Re: Disconnects, anyone?

I've always hated that S/E is not open twenty-four hours for tech support. You're in the freaking customer service business, do you honestly think that you're never going to have problems in the middle of the night? I really just think that, in this day and age, it couldn't hurt to have a even few reps to man the third shift just in case people have issues. Those of us with jobs and kids and whatnot who don't even know there's problems until later at night when we finally get to play don't even get a damn chance to call and have it fixed.

I'm not just talking about this issue, of course, but others, as well. If I have a problem that's unique to my game and I don't even know about it until after the tech support office is closed, what good does that do me? You can't run a twenty-four hour operation without people to take care of the customers at ALL HOURS OF THE DAY, even the off-peak ones. It would be like having Wal-Mart open at 2 AM but no one there to cash you out, and none of those little "self-checkout" kiosks, either. Hell, S/E tech support isn't even open for most of NA prime time.

Just seems like poor efforts in customer service as it is, and even worse that they don't even seem to give a rat's ass about fixing the problem.

[raidenn]

Re: Disconnects, anyone?

I can get into the game but I dont see any mobs, map or compass. I do see people's names when I do a /sea all and after maybe 1 min, I get booted out.

Im definitely not getting any data from their servers. I do get names which probably comes from other servers. My guess would be either the server or the connection of SE's ISP to this server is down.

If you see the warnings, SE's tech support only works 5 days a week. I do hope someone gets called in because this is pretty bad press...