Announcement

Collapse
No announcement yet.

Announcing the SQUARE ENIX Support Center

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Announcing the SQUARE ENIX Support Center

    FINAL FANTASY XI Official Web Site

    Oct. 7, 2009 19:00 [PDT]

    Beginning today, we will be launching a new support site called the "SQUARE ENIX Support Center." With this integrated support site, our goal is to provide up-to-date news on all SQUARE ENIX products, resolve our customer's issues even faster, and provide detailed support information, all in the easiest way possible.

    If you encounter any issues with our products or services, please contact us through the "SQUARE ENIX Support Center" and we will work to provide the best solution or forward your request to the appropriate support team. Using the new service, customers will be able to contact us through phone, email, and web chat.

    With our new service, we expect the Game Masters (GM) to be able to handle urgent in-game issues even faster. Also, depending on your inquiry, we will work to provide quick solutions via help desk messages. Please understand that depending on the level of congestion, replies may take longer than usual.

    Additionally, after the maintenance which will occur on Oct. 8, 2009 from 2:00 to 2:30 (PDT), the number of calls that the GMs must process before yours will show as zero, regardless of how many calls there actually may be.
    * We are planning to remove the number of proceeding calls with the next version update.

    From here on, please send all inquiries through the "SQUARE ENIX Support Center" or through the in-game GM petition service.





    NICE! This is very good news, and I'm assuming this will also apply to XIV ^^
    Last edited by TheGrandMom; 10-08-2009, 09:31 PM. Reason: included date
    sigpic


    "BLAH BLAH BLAH TIDAL WAVE!!!"

  • #2
    Re: Announcing the SQUARE ENIX Support Center

    Yeah, I think this is another step in making the transition from POL like the SE Members service is. Its a good thing, not the FFXI version update info I was hoping for, but very nice nonetheless that they're working toward a better customer support system.

    Comment


    • #3
      Re: Announcing the SQUARE ENIX Support Center

      Originally posted by Malacite View Post
      Additionally, after the maintenance which will occur on Oct. 8, 2009 from 2:00 to 2:30 (PDT), the number of calls that the GMs must process before yours will show as zero, regardless of how many calls there actually may be
      So bascially they can take as long as they want to before they decide to take the call. Well I'm not going to down them before they get it running, hopefully it'll be for the better as we move toward FFXIV.
      {New Sig in the works}
      -----------------------
      "There will come a day when the world will realize that Superman can no longer create miracles. If my name was Superman, that day would be today." 4/29/2009 - Me

      Originally posted by Aksannyi
      "Hello! 100+3 Leathercrafting, your materials, 5k! Mention code LTH74 for a special discount!" - they'd get blisted by everyone they sent that to.
      Originally posted by Solymir
      What do you have against Ants? Is iVirus some new Apple product?

      Comment


      • #4
        Re: Announcing the SQUARE ENIX Support Center

        I always left calling SE as a last resort cause I hated how long it took to get someone on the damn phone just to tell me something useless.
        A mans strength isn't measured by the size of his muscle, but by the size of his heart.

        it's better to be a smart ass than a dumb ass.

        R.I.P. Dura's Moms Hard Drive. 2002-2009 Gone, but not forgotten.

        Your family must havehad a hen farm growin', up cause you sure know how to raise a cock

        Comment


        • #5
          Re: Announcing the SQUARE ENIX Support Center

          Originally posted by Durahansolo View Post
          So bascially they can take as long as they want to before they decide to take the call. Well I'm not going to down them before they get it running, hopefully it'll be for the better as we move toward FFXIV.
          I hope they improve as well lol. I've been waiting on a Game Data Recovery for 6 weeks now, and still waiting for them to unfreeze my character. Little frustrating. You know, only minorly with the new updates coming out and all.

          "Ibst" Avatar credits to Siyual, wherever he found it. 75 BST, 75 DRG, 75 WHM, 75 WAR, 75 PLD, 75 THF, 74 BLM (loldelevel)

          Comment


          • #6
            Re: Announcing the SQUARE ENIX Support Center

            hopefully with this, the brosale and brogames spammers will get banned faster after being reported in game rahter than waiting for the GMs to get the call for other stuff before the RMTs. (Not that the other stuff might be more important lol)

            Comment

            Working...
            X