Holy crap. Never have I had so much trouble simply trying to login.
First I downloaded the game, created a Square Enix account, created a PlayOnline account, merged the two then set up a payment method. Good to go, right? Nah. Of course not. Not even after using an interface to do all this that was reminiscent of Windows 3.1.
I update PlayOnline and everything and and try to login. I use the exact same details from the email + my Square Enix ID + password. It doesn't work. So I change the SE password, twice. Still no go. I try multiple combinations in the hope that one of their form fields is incorrect. Nope.
I then scour the internet for help, it seems others are having login related problems too. The solution (in multiple places) is to contact support. I can't call them from my country, but that's okay, they have email support. I then log in to that, enter in ALL relevant details without missing a field, spend about 15 minutes typing out my problem + gathering DXDiag info and hit send.
Erm, I didn't forget anything. The form reloads with all my data gone... okay. Relax. Just type it out again, triple check it all, send it.
FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFUUUUU. I might add, it doesn't mention which fields apparently have errors. I try this one more time (with the contents copied to the clipboard to save headaches) yet it fails again.
So now I can't log in with correct details, I can't get help because of their archaic systems, and there's no other way for me to resolve this problem. As a web/UX/UI designer, I am absolutely stunned at all of these processes.
Is the service always this poor, or am I extremely unlucky? What can I even do now?
Thanks
First I downloaded the game, created a Square Enix account, created a PlayOnline account, merged the two then set up a payment method. Good to go, right? Nah. Of course not. Not even after using an interface to do all this that was reminiscent of Windows 3.1.
I update PlayOnline and everything and and try to login. I use the exact same details from the email + my Square Enix ID + password. It doesn't work. So I change the SE password, twice. Still no go. I try multiple combinations in the hope that one of their form fields is incorrect. Nope.
I then scour the internet for help, it seems others are having login related problems too. The solution (in multiple places) is to contact support. I can't call them from my country, but that's okay, they have email support. I then log in to that, enter in ALL relevant details without missing a field, spend about 15 minutes typing out my problem + gathering DXDiag info and hit send.
*FORM ERROR*
The following item(s) contain errors. Please check your information and try again.
The following item(s) contain errors. Please check your information and try again.
*FORM ERROR*
The following item(s) contain errors. Please check your information and try again.
The following item(s) contain errors. Please check your information and try again.
So now I can't log in with correct details, I can't get help because of their archaic systems, and there's no other way for me to resolve this problem. As a web/UX/UI designer, I am absolutely stunned at all of these processes.
Is the service always this poor, or am I extremely unlucky? What can I even do now?
Thanks
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