ICR Jereme can bite my ass, here's the discussion I had w/that asshat 2 days ago about getting my 71 WHM restored. Mind you, I had 2 different conversations prior, and BOTH CSR's said that they WOULD indeed be able to restore the account.
ICR Jereme: Hello, Franklin, please give me a moment while I familiarize myself with this chat session.
Franklin Williams: Ok
ICR Jereme: The error message you are receiving when you log into the PlayOnline Viewer regarding the mail server count is only a temporary issue and will not affect the sending and receiving of your email.
Franklin Williams: Well, the thing is, I've been getting it ever since I first started playing.
Franklin Williams: Well, should I say originally
ICR Jereme: Frank I do show that we did not bill this account in April, however I do show that in April 3 Content IDs were reactivated.
Franklin Williams: My account started during the NA release
Franklin Williams: and I cancelled awhile back, and just got it reactivated =)
ICR Jereme: The amount of 29.90 that was billed on May 1, was for the fees for April and May.
ICR Jereme: Sorry mistell.
Franklin Williams: that is probably what you are showing. !? 29.90? On May 1?
Franklin Williams: oh heheheh
Franklin Williams: scared me there for a minute, my wife woulda had my head
ICR Jereme: Who is your Internet Service Provider, and how do you connect to the internet? eg: dialup,cable,dsl,etc.
Franklin Williams: Time Warner Cable, Cable connection.
Franklin Williams: However, when I first started playing, I was on DSL, but had the same issue, I just didn't bother w/it.
ICR Jereme: Do you have anything along the lines of a firewall, antivirus, parental-control, IM, pop-up blocker software, router, proxy, Internet Connection Sharing. If you have any, what is the name of each item you have?
Franklin Williams: I have the cable connection going thru a router for my 360
Franklin Williams: its a D Link Router
ICR Jereme: If you have a router, the following ports need to be allowed to pass through. TCP 25, 80, 110, 443 & 1024 - 65535 and UDP 50000 - 65535.
Franklin Williams: Hurmm...ok, lemmie copy that down. Another question if possible, I submitted a request to reactivate a content ID that was apperently deleted, do you show it being restored just yet? Or could you give me an approx eta by chance if not?
ICR Jereme: I do show that the request was submitted today regarding the cahracter restore request. There is no ETA on when the restore process will be completed, however it is normally 5 to 7 working days. An email will be sent to your PlayOnilne email account when the restore process is compelted.
Franklin Williams: I was going to log in, and play, I'd have to buy(?) another content ID I guess to do so, but, I don't want to botch up the character that I'm trying to get restored.
Franklin Williams: Ahh ok
Franklin Williams: Could you walk me thru the process to I guess, start a new character till the one Im trying to get restored is ready to play?
ICR Jereme: I would suggest not creating any new character during the restore process, as that can cause the restore process to fail.
Franklin Williams: The original CSR told me that the slot would have to be open in order for the character to be replaced, but I didn't quite understand what he was talking about...ohhh...ok, so, no FF Online till I get my charcter back then eh?
ICR Jereme: He means the Content ID needs to be active, with no charcter on it.
ICR Jereme: There is no way to set which Content ID a character will be made on.
ICR Jereme: Are there any other issues I can assist you with right now, Franklin?
Franklin Williams: Ok, so, at this point and time, do you show that I have a Content ID active? I mean, would I need to purchase one, in order for the character to be restored to be placed on when it's ready?
ICR Jereme: You do not need to purchase a new Content ID.
Franklin Williams: Ok
ICR Jereme: You just need to ensure the current Content ID has been reactivated.
Franklin Williams: Humm..can you see if it has been?
Franklin Williams: or do I need to do that
ICR Jereme: Just a few minutes, please. Thank you for your patience, Franklin.
Franklin Williams: Thanks for the help, sorry for I guess what seems to be silly inquiries, I've just never really been all that great w/the PoL interface -(*
ICR Jereme: I show that there are no Content IDs avaialble to be reactivated. Unfortunately this means that the restore requet will most likely fail.
ICR Jereme: However you may be able to reactivate the cahracter yourself.
ICR Jereme: Go to
www.playonline.com and select the Return Home to Vana'diel Campaign.
ICR Jereme: Then select Part B.
ICR Jereme: You will only need your PlayOnline ID, password, and one registration code.
Franklin Williams: I tried that, it said that I wasnt eligable, so I thats when I contacted CSR to find out why, and was told I'd have to get a "restoration"
Franklin Williams: Should I try that again?
ICR Jereme: You will need to try Part B, not Part A, you are ineligible for part A
Franklin Williams: Ok, lemmie try that real fast.
Franklin Williams: Yep, same thing, saying I wasn't eligable
Franklin Williams: er, eligble
Franklin Williams: ugh, sorry, my keying today is horrific
ICR Jereme: Just a few minutes, please. Thank you for your patience, Franklin.
Franklin Williams: Np
ICR Jereme: Which registration code are you using?
ICR Jereme: What was the exact error message?
Franklin Williams: The one from my original game. The thing w/that was, when I first purchased the game at release, disk 2, had some type of error, so I had to use a friends. When I stopped playing, I removed the game from my PC, so last night I picked up a new copy to load up, but still had the old info
ICR Jereme: What was the exact meassage listed on the application?
Franklin Williams: The original registration code was: ****-****-****-****-****. The message says "You did not use FFXI services before cancelling your PoL account, you are not eligble for this campaign".
ICR Jereme: That error means that they were unable to locate any characters on our server.
ICR Jereme: To be reactivated.
ICR Jereme: Also since there has been no billing for the last 12 months, it would appear that there have been no Cotnent IDs that can be reactivated.
Franklin Williams: Which is why he submitted the character restoration
ICR Jereme: We can only perform a character restore request if the original Content ID is available, and it was deleted by the user within the last 12 months
Franklin Williams: apperently when I stopped playing, and cancelled the account, something happened btwn that time and now that deleted the characters, I can assure you though I didnt. About 3 months ago, I contacted a CSR in the same manner I am now, and asked him about reactivating, as there was a rumor it could be done. He told me my characters would be on "file" till this November.
ICR Jereme: I actually show that you were informed that the status of the account was that it was unsusbcribed, and should be available until November, however he did state that the cahrcters were gone and could not be recovered. This campaign was not mentioned until about a week before it began. There was never any guarantee that the character would ever be able to be recovered.
Franklin Williams: No, I asked specifically about the characters, my main concern was that I would be able to reactivate my 71 WHM if I did indeed start playing again.
ICR Jereme: And the past agent stated specifically that the characters were deleted and could not be recovered.
ICR Jereme: If the Return Home to Vana"diel campaign is not showing any characters, then there are no characters that can be recovered.
Franklin Williams: No, he, didnt. I would not of even gone thru all Im going thru now for a character that isnt there.
ICR Jereme: Also since there are no Content IDs that can be reactivated the character restore process will not be able to be completed.
Franklin Williams: And even then, the CSR I spoke w/today, after going thru the same thing I am now told me that he could to a restoration to restore a character or Content ID, or whatever it is.
ICR Jereme: Sir I have a record of the past chat record, and the agent did in fact state that the cahracter was deelted.
ICR Jereme: The previous agent did not look at the status of your Content Ids, he simply took your request as you had requested him to do.
ICR Jereme: You asked me to check the status of your Content IDs, and from looking at that information it appears there are none that can be reactivated on this account.
Franklin Williams: I didn't request the Restoration, he suggested it after he found that I wasn't able to use the Return to Vana'diel option.
ICR Jereme: I am going to tell you that the restore request will ail, and that you are unfortuantely not able to perform the Return Home campaign.
ICR Jereme: Are there any other issues I can assist you with right now, Franklin?
Franklin Williams: Yes, you can tell me why 2 other CSRs told me I would be able to get a specific character restored/actiaved, and your telling me I cant.
Franklin Williams: Why would he even bother getting all the information about the character, if it wasnt possible
ICR Jereme: You were never given any specific gurantee that you would get your character back, the previous agent in January did actually state to you that the character could not be recovered.
ICR Jereme: The last agent sent in a request based on the error message you received on the campaign application. However he did not look at the status of your Content IDs.
ICR Jereme: Since you have no Cotnent IDs that can be reactivated, I can tell you that the character restore will fail.
ICR Jereme: Are there any other issues I can assist you with right now, Franklin?
Franklin Williams: Again, why would I opt to repurchase a game, if the character I had continously inquired about would not be available. Again, that was my MAIN concern in the whole matter. Earlier today I even told the CSR that was the specific one I wanted, that I was getting an error on the Content ID, which is when he told me it was apperently deleted.
Franklin Williams: I don't know if your missing something, or not reading all of whatever info is in front of you, but I was never told that the WHM on my account would NOT be possible to reactivated.
ICR Jereme: Sir part of the character restore request process, does state that we can never gurantee that the restore process is 100% succesful.
ICR Jereme: Are there any other issues I can assist you with right now, Franklin?
Franklin Williams: Yes he did tell me that there was a chance of an error. But I'd be happy to take that risk. Now your telling me that there is no chance whatsoever of the character being restored.
ICR Jereme: It appears you have no other issues you need assistance with. If this is incorrect, please come back to the chat and I will be happy to assist you.
ICR Jereme: Thank you for visiting our PlayOnline Chat line, Franklin! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.
Now, here's my gripe.
1. Whats the friggin RIGHT way to cancel an account? I had always been under the impression, the only way to do so, was to stop paying, and hit the "Cancel" button. Apperently SoE doesn't work that way~
2. I was never told in Jan. that the account was deleted. I asked specifically about the lvl71 WHM and was assured it was there, and on file till this Nov., afterwards it would be gone. Never once did the CSR mention anything at all about a Content ID not being there or anything else.
3. I had gone thru all of this not even 5hrs previously, the CSR looked at everything there was to look at, found that my PoL was still active, and then told me the only way I could get the character back was thru a restoration process, and even then, he couldnt give me a 100% guarantee. I was fine w/that, just the possibility alone made it worth trying.
4. The wanker above first tells me that the restore is going to definitely fail, then says theres a chance it will fail, well which is it?? If he had the information in front of him from the conversation I had w/the CSR back in Jan., why not just quote word for word...ala copy/paste so I he could show exactly that the CSR at that time definitely told me the character was gone instead of just saying "he said this"
5. Finally and not least of all, he was rude, and you could tell he wasn't even trying to listen to the actual QUESTION I was trying to ask him. I will definitely be contacting someone about his lack of professionalism. I worked in Call Centers for Bellsouth, and no matter what, barring the customer started cursing you, and using derogatory remarks, you don't "disconnect" on a call like that, ever.
So whatever...I'm irked that I can't get the account back, but oh well, it's not the end of the world. It is however annoying the amount of crap you have to go thru to try to figure out how Sony has all this set up. As much as there is to the game I like, it's the PoL interface, numerous registration codes, login passwords, and confusing and often contradictory online/manual literature that I really think put alot of people thru hell trying to get working right. I've heard even worse stories about the Xbox 360 setup though, so I guess we (PC users) have it easy~
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