the iTunes staff is really helpful (at least the couple times i've asked about certain albums) I've emailed them a couple times about albums i'd normally need to import, and they returned the message very promptly. In one case they even informed me that there were some import strangeness, and they were unable to get the rights to post the album on iTunes. Then they linked me to the part of the iTunes help file for importing music from CDs (which i already knew about, but it was nice to see the customer service) and told me that when I do find the album, this would answer any questions about getting it to iTunes.
All in all, in the short time i've been an iTunes/iPod user, i've been more and more suprised by the helpfulness of their staff, and it's really solidified my decision to finally save up for a mac laptop for graphic work when i get closer to graduation (plus, my school gets a sweet discount from mac.com

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