[Aksannyi]

Okay obviously title is misleading, but this afternoon I attempted to log in and got an LM-17 ... (wut) ... and when I checked my e-mail it had this:

Greetings,

You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts.

To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center via telephone at (858) 790-PLAY (7529) or by utilizing online web chat at https://secure.playonline.com/supportus/. In order to assist you as quickly as possible we have created a special flow to help players affected by this. The Information Center will be open from Monday-Friday 9am-6pm with a special option setup to quickly assist you with account reactivation. In addition to normal business hours, we will be offering special chat support on Saturday, May 30th, from 11am to 4pm (PDT). For Saturday support please disregard the message on the website stating that chat is unavailable on the weekend.

Please have the following forms of identification ready to expedite the reactivation process.
- PlayOnline ID
- First and last 4 digits of current credit card

We apologize for the inconvenience this will no doubt cause, but hope that you understand the necessary steps behind the decision making process. We hope to hear from you soon.

=================================
PlayOnline Information Center
For the latest news, help, and support please visit:
PlayOnline.com

So yeah, they fail. My second account was left untouched bazaaring all night, so not quite sure how they fucked this one up. Now I'm on hold, but others from my linkshell have reported getting it corrected and are currently in game. (I am of course playing on my mule, so I can at least talk to people.)

So glad that the fact that I don't have any money most of the time and that my card gets declined more frequently than it should means that I'm suspicious or I'm trying to cheat them, I've been a loyal customer since 2004. This is how I know they are stupid. I never once requested a chargeback from them, that is their fail.

It also wouldn't hurt for them to make it so that it doesn't say "LM-17" and fucking freak people out over this shit unnecessarily.

Also, don't bother with webchat, been waiting on that for the past three hours with no response.

So, long story short, don't panic if you get this message. It is probably them being fucking stupid.