[Kouper]

Originally Posted by Heoki

I work in tech support at a callcenter. You have to realize that if a callcenter agent is pressured that does not mean you get to talk to a supervisor, all you get is them asking a friend they work with or the person who trained them if available to pretend they are the supervisor in order to make the caller feel like they are getting what they want and back off. We do it when needed all the time.

The sad truth is, in the callcenter world, there isn't really anything a supervisor could do for you that one of the agents couldn't. Usually the callcenter is contracted by the company in question to take calls.

This is the truth, I used to work in Nu Skin ent's Call center. It was funny when people would ask for my supervisor because our supervisor's had been off the phone for so long that even if he was available to take the call in all likelyhood he'd be asking me to help him make whatever fix was necessary on the computer. We had a few customers who where worried us peons on the phone would ruin their ten dollar order and would ask a manager to do it, who would inevitably screw up the order because he hasnt had to do that in forever.... Good times.

The fact is, when dealing with a call center, rather then getting upset with the person you spoke to, just thank them for their time, hang up, and call again. In all likelyhood you'll get someone different who may help you even if its against their own protocal.

[Ryuuzaki]

To TGM, if you haven't tried it already, try logging in today. The version update apparently fixed the problem for me, I'm currently able to log on just fine, and I believe I was getting the same error as you.

I haven't heard anything from SE, my character wasn't rolled back at all, I spawned at the spot where I would've ended up had I not fallen into oblivion 2 weeks ago, so I really think that it was fixed by chance, and not by anything SE did.

[Raydeus]

Maybe all they needed to do was reboot the server (because they do reboot after an update right?) /shrug

Originally Posted by Durahansolo

Our Apparitions are already stored on a Quantum Hard Drive >_> what more can you ask for?

[Kotomo]

Sorry if I'm digging this up at all, but I also came across this thread through Google. It also the ONLY thing I find about it as well. So does not seem to be all too common but this happened to me on April 12th, this past Sunday night as of this post. I couldn't call of course until Monday night and it took about 45min to reach someone.

Interesting thing is the guy I talked to started to guess the error code I was getting, FFXI-3202, made me wonder if there have been a good handful of other people getting the same problem, but it still seems rather uncommon. For me, I was sitting in my mog house in Whitegate and went to exit it. I got the downloading data screen like usual, but it started to hang. Being impatient I crashed the game to simply restart it and log back in. That's how it started happening to me. Usually you can do that and you'll just be in the area you came from or in the next area, either of the two. Most unfortunetely this happened after the update, as it seems possible server resets, reset location of your character or the database entry for where your character was last reported before logging out.

So as of this post I still can't get in of course and have not heard anything from them. Big surprise. This in all honesty is absolutely atrocious in the amount of time it takes to report and fix the problem. I do not see how it takes 1-2 weeks if not longer to send a damn e-mail to the database monkey or some GM and have them reset my character location. Regardless of whether they're in Japan or not.

[Raydeus]

We had an emergency maintenence on Fenrir last night (Whitegate), I wonder if it's related to this because it doesn't even show on POL's site.

[Aksannyi]

Think everyone had a maintenance in Whitegate last night. Was a quick one - about 5-10 minutes - but wasn't just one server.

[TheGrandMom]

I still can not access my character. I was told earlier this week that they would call me sometime this week and no call. I've really been extremely patient. I haven't gotten overly anxious about all this but I'm starting to. I have a couple lawyer friends, and though there is little I can do legally at this point, they did suggest that I let them draft a letter on their letterhead and send it. I think I may take them up on it.

[Kotomo]

Interesting thing I noticed as soon as this happened. About 15min to a half hour after I could not get in, Fenrir appeared as Partially Down in the server status page on the website, and there was no news posts about it at all. I don't recall seeing any message about emergency maintenance either in the game before I disconnected into oblivion. I wonder what that was about. Perhaps Fenrir is about to implode one day.

A co-worker of mine has also mentioned that he was out of WoW for a whole month because the servers lost track of a lot of data that had to be recovered. A good handful of people however were affected by the problem.

What I truly wish they would do is send me an e-mail at least saying they have sent out a report for my account. That would be 10 times better than having absoluteley nothing at all.

Edit: I've tried to log in today after I got home from work, still no luck. So that emergency maintenance has done absolute jack for me.

[Durahansolo]

Originally Posted by TheGrandMom

I have a couple lawyer friends, and though there is little I can do legally at this point, they did suggest that I let them draft a letter on their letterhead and send it. I think I may take them up on it.

You could....But....Playonline is just gonna laugh at it and then toss it...Since we agree to TOS to play the game and we technically have no ownership of our characters, they don't have to do anything.

[Darkhound]

Why can they jsut simply restore you char¿

[TheGrandMom]

I wish I knew that answer DarkHound.

Today's update is............

My hubby had to call about his security token because their website was getting slammed and his password wouldn't work after he made the account. So I told him "when you are done talking to him, I want the phone!" So I got on the phone and in the end the guy ends up telling me that he's not sure if my issue was forwarded to the CORRECT DEPARTMENT OR THAT IT WAS FORWARDED AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! So he'll resubmit it for me and see if that helps.......

I've been calling at LEAST 2 times a week every week. I always get the "this is our rarest error code..." bullcrap. I DON'T CARE HOW RARE IT IS!!! ROLL MY GOD DAMN CHARACTER BACK!

[hexx]

Goodness gracious, they STILL haven't recovered your character TGM?

[Durahansolo]

Originally Posted by TheGrandMom

the guy ends up telling me that he's not sure if my issue was forwarded to the CORRECT DEPARTMENT OR THAT IT WAS FORWARDED AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! So he'll resubmit it for me and see if that helps.......

I've been calling at LEAST 2 times a week every week. I always get the "this is our rarest error code..." bullcrap. I DON'T CARE HOW RARE IT IS!!! ROLL MY GOD DAMN CHARACTER BACK!

That's not the first time I've heard of that happening TGM. I had to call them earlier about my Security Token AND THE LINE WAS BUSY! MFWTF! So I called back about 5 times and the line was still busy. I eventually somehow got the automated service and then was on hold for about 45 mins. I was on hold so long that when the Sandoria theme started playing I got hyped and started whistling and dancing.

[hexx]

Damn they seriously need to work on their customer service >.< I do customer service for State Farm and our hold time on our BUSY days is no more than 5 min >_> Its called being properly staffed..........idiots.

[Aksannyi]

What's even bigger bullshit is they can't be bothered to get an 800 number so that people don't get raped on long distance charges.