UCS-5000 Error?? Help Please

Bagon08 · 03-22-2007, 02:31 PM

Me and my friend are looking to reactivate his account and when we log in it says the credit charges were backed out and that we need to pay. That's all fine and things then it brings up a screen for POL ID, password and we re-enter the correct info and we get the Error UCS-5000:
Incorrect or Incomplete Information
Please check and try again.
We have tried it many times and it doesn't seem to do anything. Anyone have any clue why it's doing this?

Wise Donkey · 03-22-2007, 02:48 PM

Hmm... Isn't POL ID upper case letters ONRY? Maybe check your case... /shrug

Bagon08 · 03-22-2007, 05:15 PM

Quote:

Originally Posted by Wise Donkey

Hmm... Isn't POL ID upper case letters ONRY? Maybe check your case... /shrug

Tried it

Nymphadora · 03-22-2007, 05:53 PM

Same thing happened to me not long ago. You might need to try contacting SE so they can reset your password or whatever needs to be done.

Likibiki · 04-21-2007, 09:33 AM

The exact same thing's happening to me now.

It's got my POL ID already, I *know* i'm entering the right password because I can log in and out of POL itself whenever I want - I've tried reloading POL, restarting my CPU and so on, but it won't work.

Oh, and don't bother sending customer support an email, because I've sent two, the first one 9 hours ago, and they haven't replied yet apart from some stupid auto-response that was just ridiculous.

SE need to work on their customer service - this is appalling.

Jei · 04-21-2007, 09:50 AM

If you don't want to call, try their live chat. Live chat will answer account questions the same way their phone support does. Or at least that's what they told me.

They will also ask you for your registered informations on live chat.

Dianetix · 05-20-2007, 11:53 AM

Did any of you who were having this problem figure out how to resolve it? I am having the same problem as Bagon and Libiki. I would appreciate any help, thanks alot!

-Dia

fallenintoshadows · 11-22-2008, 03:57 PM

Sorry to necro an old thread but I am having this same problem.

I had to take a few months leave from FFXI, I now have a new laptop and just tried reinstalling which in itself was a pain because I now have vista but anyways..

I can log onto pol so I know I remember my details correctly but if I try to register anything/review or re-activate my IDs it prompts me to enter it again and then tells me it's wrong and gives me the UCS 5000 error. Did anyone ever solve this problem??

TheGrandMom · 11-22-2008, 04:26 PM

I think this one is best handled by Customer Service unfortunately. Here is the contact info:

Phone Support:
PlayOnline Information Center
(858) 790-7529 (PLAY)
Monday - Friday
9:00 am - 6:00 pm Pacific Time (excluding weekends and holidays)

Web Chat Support: https://secure.playonline.com/supportus/index.html

Have your personal info, credit card info, POL info user name and password, and possibly your registration codes.

I prefer to use the web support because I play my PSP or watch videos while I wait for them to talk to me. Much better than sitting with a phone glued to my ear.

fallenintoshadows · 11-25-2008, 05:37 AM

Well I managed to solve the problem somewhat, seeing as I had to rebuy 2 expansions because I lost them whilst moving somehow I just bought the Vani collection 08, uninstalled everything I had installed and just installed the new collection and it all works. Maybe Vista was just annoying it somehow even though I had downloaded the patch. Thanks for the help, I'm so glad I didn't have to go to customer support in the end though, it's such a pain D:

TheGrandMom · 11-25-2008, 08:58 AM

Ya reinstalling absolutely sucks but its necessary sometimes. Things just happen......at least they do on my computer. I am plagued with "bugs" that screw things up and that leave my friends and I scratching our heads wondering how in the hell it could have happened. My one buddy says its my "aura" (old hippy

). I can't wear watches because I kill them so he says my aura messes with computers too. LOL

Well glad you got it fixed and thanks for coming back and telling us how you did it! People who do searches will find the thread and hopefully try reinstalling too now.

fallenintoshadows · 11-25-2008, 09:52 AM

Yeah I hope it helps, I think reinstalling is the last thing people want to do but most of the time it solves all the problems :3

03-22-2007, 02:31 PM	#1
Bagon08 ~TheCyclist~ Join Date: Mar 2007 Location: Woodlands Posts: 16 Style: Light Theme V7 Thanks: 3 Thanked 0x in 0 Posts	UCS-5000 Error?? Help Please Me and my friend are looking to reactivate his account and when we log in it says the credit charges were backed out and that we need to pay. That's all fine and things then it brings up a screen for POL ID, password and we re-enter the correct info and we get the Error UCS-5000: Incorrect or Incomplete Information Please check and try again. We have tried it many times and it doesn't seem to do anything. Anyone have any clue why it's doing this?

03-22-2007, 02:48 PM	#2
Wise Donkey Vault Dweller Bronze Ribbon of Service Join Date: Dec 2006 Location: FL Posts: 569 Style: Dark Theme V6 Thanks: 111 Thanked 95x in 56 Posts My Mood:	Re: UCS-5000 Error?? Help Please Hmm... Isn't POL ID upper case letters ONRY? Maybe check your case... /shrug __________________ Myaku of Garuda Sig courtesy of Selphiie the Enchantress LS: GiggleSnorts (Social) / WorthySouls(Dynamis) Manthra 75 THF \| 43 WHM \| 37 WAR \| 37 NIN \| 26 SMN \| 24 PLD \| 21 BST \| 20 MNK \| 20 BLM \| DNC 12 \| All others 10 San d'Oria Rank 6 (6-2) \| RotZ 04 \| CoP 4-2 \| ToAU 12 \| WotG 02 Leathercraft 63+1 \| Alchemy 60 \| Cooking 60 \| Woodworking 60 \| Smithing 60 \| Goldsmithing 37 \| Clothcraft 5 \| Bonecraft 3 \| Fishing 1 \| Chocobo Digging: Recruit

03-22-2007, 05:53 PM	#4
Nymphadora Junior Member Join Date: Mar 2007 Location: US. Posts: 62 Style: Light Theme V7 Thanks: 9 Thanked 2x in 2 Posts My Mood:	Re: UCS-5000 Error?? Help Please Same thing happened to me not long ago. You might need to try contacting SE so they can reset your password or whatever needs to be done. __________________

04-21-2007, 09:33 AM	#5
Likibiki Junior Member Join Date: May 2006 Location: Derbyshire, England Posts: 106 Style: Light Theme V7 Thanks: 1 Thanked 0x in 0 Posts	Re: UCS-5000 Error?? Help Please The exact same thing's happening to me now. It's got my POL ID already, I know i'm entering the right password because I can log in and out of POL itself whenever I want - I've tried reloading POL, restarting my CPU and so on, but it won't work. Oh, and don't bother sending customer support an email, because I've sent two, the first one 9 hours ago, and they haven't replied yet apart from some stupid auto-response that was just ridiculous. SE need to work on their customer service - this is appalling. __________________ Likibiki ~ Crusher of Dreams 75 Summoner 58 White Mage Pandemonium Server

04-21-2007, 09:50 AM	#6
Jei J...atatouille Super Moderator Wings of Honor Join Date: Dec 2002 Posts: 8,329 Style: Light Theme V7 Thanks: 5 Thanked 138x in 108 Posts My Mood:	Re: UCS-5000 Error?? Help Please If you don't want to call, try their live chat. Live chat will answer account questions the same way their phone support does. Or at least that's what they told me. They will also ask you for your registered informations on live chat. __________________ There are painters who transform the sun into a yellow spot, but there are others who with the help of their art and their intelligence transform a yellow spot into the sun. - Pablo Picasso

05-20-2007, 11:53 AM	#7
Dianetix Junior Member Join Date: May 2007 Posts: 1 Style: Light Theme V7 Thanks: 0 Thanked 0x in 0 Posts	Re: UCS-5000 Error?? Help Please Did any of you who were having this problem figure out how to resolve it? I am having the same problem as Bagon and Libiki. I would appreciate any help, thanks alot! -Dia

11-22-2008, 03:57 PM	#8
fallenintoshadows Megumii Bronze Ribbon of Service Join Date: Sep 2005 Location: Wonderland Posts: 515 Style: Light Theme V7 Thanks: 33 Thanked 38x in 25 Posts My Mood:	Re: UCS-5000 Error?? Help Please Sorry to necro an old thread but I am having this same problem. I had to take a few months leave from FFXI, I now have a new laptop and just tried reinstalling which in itself was a pain because I now have vista but anyways.. I can log onto pol so I know I remember my details correctly but if I try to register anything/review or re-activate my IDs it prompts me to enter it again and then tells me it's wrong and gives me the UCS 5000 error. Did anyone ever solve this problem?? __________________

11-25-2008, 05:37 AM	#10
fallenintoshadows Megumii Bronze Ribbon of Service Join Date: Sep 2005 Location: Wonderland Posts: 515 Style: Light Theme V7 Thanks: 33 Thanked 38x in 25 Posts My Mood:	Re: UCS-5000 Error?? Help Please Well I managed to solve the problem somewhat, seeing as I had to rebuy 2 expansions because I lost them whilst moving somehow I just bought the Vani collection 08, uninstalled everything I had installed and just installed the new collection and it all works. Maybe Vista was just annoying it somehow even though I had downloaded the patch. Thanks for the help, I'm so glad I didn't have to go to customer support in the end though, it's such a pain D: __________________

11-25-2008, 09:52 AM	#12
fallenintoshadows Megumii Bronze Ribbon of Service Join Date: Sep 2005 Location: Wonderland Posts: 515 Style: Light Theme V7 Thanks: 33 Thanked 38x in 25 Posts My Mood:	Re: UCS-5000 Error?? Help Please Yeah I hope it helps, I think reinstalling is the last thing people want to do but most of the time it solves all the problems :3 __________________

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