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Old 12-02-2008, 07:05 AM   #16
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Re: Play Online Registration
I am getting the same error, so more than likely they're still doing registration server maintenance and we can't register our cards. =\

We'll have to try again later today or tomorrow and see if it's any different.


SE needs to just get with the times and accept PayPal. T_T;
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Old 12-02-2008, 07:08 AM   #17
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Re: Play Online Registration
FINAL FANTASY XI Official Web Site

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Phase 1
From Nov. 30, 2008 23:50 to Dec. 1, 2008 4:00 (PST)

Phase 2
Dec. 2, 2008 from 0:00 to 6:00 (PST)
* Maintenance completion time may be subject to change.
Phase 2 should be over by now, but maintenance does run over sometimes (though they usually post something about that).
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Old 12-02-2008, 07:12 AM   #18
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Re: Play Online Registration
Hmm, what a pain.

Both of us getting the same issue is quite curious, though.

Maybe they broke something. =\
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Old 12-02-2008, 07:18 AM   #19
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Re: Play Online Registration
Quote:
Originally Posted by Tantra View Post
Maybe They broke something. =


Do they only accept Visa/Mastercard?
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Old 12-02-2008, 10:03 AM   #20
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Re: Play Online Registration
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Both of us getting the same issue is quite curious, though.
No it's not. Like the others demonstrated, there was server maintenance disallowing you from registering. However, it's should be over now.
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Old 12-02-2008, 10:05 AM   #21
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Re: Play Online Registration
Exactly, thus why it's curious and I am inclined to believe the issue isn't on our side. =p


I have contacted my bank about this and they show that my card is being rejected because of an invalid address even though I am giving them the correct one. I verified this.
Last edited by Tantra; 12-02-2008 at 10:13 AM.
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Old 12-02-2008, 11:01 AM   #22
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Re: Play Online Registration
If you try with the same card and it doesn't work 3 times, you will get that second error. I had to wait about 24 hours before trying again, and the same card worked next time.
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Old 12-02-2008, 02:45 PM   #23
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Re: Play Online Registration
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EDIT: It's a debt, Commerce Bank card.....
Does this card have a Visa or Mastercard logo? If not, then it will not be accepted.
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Old 12-03-2008, 02:16 AM   #24
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Re: Play Online Registration
Yep, it's a Visa, so I'mma try tomorrow, at about 12.
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Old 12-03-2008, 09:01 AM   #25
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Re: Play Online Registration
Well it accepted my card to pay my "delinquent" fees today. =|

But it wouldn't accept it when I went to update my payment information. Which is the same card to begin with...

Oh well, at least I can play. I'll try to update it later.
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Old 12-03-2008, 09:30 AM   #26
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Re: Play Online Registration
It can be so fussy. Keep trying.
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Aksannyi's Nyzul Advice: "Oh, it's easy, just grab a couple of relic holders and an EBody WAR!"
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amazingly enough, aksannyi beat 16 pages worth of Sev humour in a single post.

Actually, there's nothing amazing about that, I suppose.
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Old 12-03-2008, 09:38 AM   #27
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Re: Play Online Registration
Yeah, still nothing. This is hopeless... Six days, now... I don't even feel like playing, anymore.
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Old 12-03-2008, 11:03 AM   #28
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Re: Play Online Registration
Call them or contact them via the webchat:

Phone Support:
PlayOnline Information Center
(858) 790-7529 (PLAY)
Monday - Friday
9:00 am - 6:00 pm Pacific Time (excluding weekends and holidays)

Web Chat Support: https://secure.playonline.com/supportus/index.html

Have your personal info, credit card info, POL info user name and password (returning and established players), and possibly your registration codes.
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Old 12-03-2008, 09:03 PM   #29
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Re: Play Online Registration
I don't need my POL stuff, right? Cause that's what I'm trying to get. I'm still registering. I just got the game...

EDIT: I have discovered and solved the issue! I entered both my zip and extension number, when it only needed my zip! I'm so angry! XD
Last edited by Lance Ironsides; 12-04-2008 at 09:35 PM.
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Old 02-14-2009, 10:52 AM   #30
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Re: Play Online Registration
so im having the same problem as the other folks in this thread, ive tried all 3 of my cards, and it always says the same thing, cant even contact there support since its the weekend, ive contacted my bank already and there is no block for play online.


very frustrating
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