Why is is taking so long to get compromised accounts returned?

[Otaku7]

Many of us who have waited 5 months to get our accounts given back to us, have just received an email from SE. The email was the SAME exact email that was sent to us about a month and a half ago asking for our ISP, which we happily called and provided that information for then. This time after calling, they asked many of us to FAX our SS#, copy of Driver's license(which you need to get a public notary), and a copy of the credit card! When I asked why, the person on the other side just said that's how they handle things now and it was out of their hands. I told them I'd call them back sometime.
Why does SE now require you to give them a copy of your Social Security number, credit card number, and a copy of your driver's license on top of a public notary for them to verify who you are? This seems extremely leery, I don't trust my girlfriend of 3 years with that information.
My math says that this department dealing with approx. 5000 compromised accounts (highest number I've read about) has 2 managers (lowest I've read about) are incapable of handling 33 accounts per day for 5 months.
This, by the way, happened shortly after SE inc. announced it's company would split. http://www.square-enix.com/jp/compan...80425en_32.pdf
Right now I am contemplating handing over precious information.

[LyonheartLakshmi]

Many of us who have waited 5 months to get our accounts given back to us...

Don't expect a timely response from SE via this forum. SE doesn't directly answer any questions on this forum. They wait for DiV to compile a set of questions.

[CS_911]

how can they hack the 360 version?

[Phanex]

My Room mate got the same email again, and again they asked for his ISP. Like you, I'm guessing, his account was banned for some reason after it was compromised. When he called yesterday, all they asked for was his ISP, they never asked for all that other info.

The only reason why I can see why they would want your driver's license is to make sure you are who you are saying you are, BUT I can't see any reason why they are asking you for your SS#, that sounds too fishy. Unless that is the alternative of have your Driver's License. Alot of players, manly kids under age of 16, won't have them yet. But still, that sounds a bit extreme. Besides' it will be their parent's Credit Card they would be using, so they would have to deal with the parents.

In addition, they never asked for his whole Credit Card # just the first & Last four digits.

SO um..goodluck with that. Sorry I can't provide you with more info.

[Raji]

Apologies for the pseudo-necrobump, I was just curious as to whether or not anybody had any good news on this front

[Phanex]

A few got there accounts back, most haven't. Other complications arised during the time the accounts were hacked. So that put a damper on most situations. So far we are on Month 7.