Many of us who have waited 5 months to get our accounts given back to us, have just received an email from SE. The email was the SAME exact email that was sent to us about a month and a half ago asking for our ISP, which we happily called and provided that information for then. This time after calling, they asked many of us to FAX our SS#, copy of Driver's license(which you need to get a public notary), and a copy of the credit card! When I asked why, the person on the other side just said that's how they handle things now and it was out of their hands. I told them I'd call them back sometime.
Why does SE now require you to give them a copy of your Social Security number, credit card number, and a copy of your driver's license on top of a public notary for them to verify who you are? This seems extremely leery, I don't trust my girlfriend of 3 years with that information.
My math says that this department dealing with approx. 5000 compromised accounts (highest number I've read about) has 2 managers (lowest I've read about) are incapable of handling 33 accounts per day for 5 months.
This, by the way, happened shortly after SE inc. announced it's company would split.
http://www.square-enix.com/jp/compan...80425en_32.pdf
Right now I am contemplating handing over precious information.