[Brielle]

World of Warcraft does have an item recovery process you can go through, but your account only has a limited amount of recoveries it can use. It helps, but if you account was truly hacked and everything was sold/deleted, that would mean you can only get some of your items back.

I would venture to say that Square-Enix does not want to turn this new policy into an item recovery outbreak. A lot of people do abuse the ability to have items restored and ruin it for the people that have a genuine need for it.

What you are saying does make sense, eticket. If they can restore your character data to before your account was accessed, why are they not able to restore the items you had as well? I feel like those questions become rhetorical when someone should be able to answer them.