[bungiefan]

The issue here is that proving you ever owned the account is nearly impossible with their current policy, and their current policy ignores common sense. If your account is stolen, the first thing the thief is going to do is change the current account information, so asking for the current account information is comletely nonsensical. There's also no security question in place to stop unauthorized persons from changing that vital account information. They will not accept previous account information as proof you owned the account and it was stolen from you, and they won't accept registration codes, both of which they must keep on record for at least some time because of credit card billing recording rules.

All this does is drive away people that lose years of work to a theif, and encourage the theives to just continue doing what they're doing, because they don't get punished for it.

Other MMOs accept previous account information as proof you owned the account, and actually allow recovery of accounts that way. Square of Europe has to follow European regulations that make them give you the account details if you were ever billed for it via credit card, so at least you can recover a European account. American and Japanese accounts are essentially unrecoverable.