[neighbortaru]

yeah. if you note step 21-30, that's your problem. if it's a square/POL ip then it's their problem, if it's not, then it's your connection (and if it's outside of your ISP, then you are SOL). if it's within your ISP, then you can go to them with this information (well you can try to go to them even if it's outside your ISP, but no guarantees) and tell them to fix it.