Here's the information regarding character recovery. Your character had to have been deleted within the last 90 days for it to work and only works for one character (mules excluded). It is a bit dated, but I've seen no announcement from SE amending or updating this service. Please use with discretion. You only get
one (1) chance to use this service. Use it wisely.
http://www.playonline.com/ff11us/polnews/news1411.shtml
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From:FINAL FANTASY XI
01/23/2004 06:00 [PST]
Character Recovery Support Now Available
We have recently received many inquiries concerning the recovery of deleted characters. After a discussion with our development team and administrative staff, we have decided to introduce a character recovery support service.
Players who apply must agree to the terms and conditions below before contacting the Information Center for support.
We will start accepting applications for character recovery from 1/28/2004. Please note that we will not accept applications before the above date.
* As stated in the character deletion warning message, deleted character data is treated as "permanently lost". We typically do not accept character recovery requests. Please use extreme caution when deleting your characters.
* This one-time support option is currently offered free of charge. However, this support may be fee-based in the future.
[Conditions for Recovery]
- Recovery is only available once per PlayOnline ID, with a limit of 16 characters.
- In the best-case scenario, the character can be restored to its state immediately prior to deletion.
- Character(s) deleted more than 3 months ago will not be covered by this service.
- If the applicant or a third party has created another character with the same name, then the restored character's name must be changed.
* Please contact us to confirm if character data can be recovered.
* We cannot return any items that were on auction or in the delivery box prior to deletion.
* Please refer to the Q&A section for more information. You can find it by selecting [Q&A] => [Q&A Database] followed by Number [Q12158] and [Q12457] from the FINAL FANTASY XI title page.
* Please note that under certain conditions, the recovery service may be unavailable even if the applicant is eligible.
***************************************
PlayOnline Information Center
(858) 790-7529 (PLAY)
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time |
There's this also, last updated "2005/04/27." Ironically enough, it says "Created: 2003/06/09" which was before the "01/23/2004" date above. Maybe the JPs had this service way back then:
https://secure.playonline.com/polapp...6polg_loc%3Den
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Article No. : Q12457 Created : 2003/06/09 Updated : 2005/04/27
Question
A family member deleted my player character. Please restore it.
Answer
Firstly, please confirm if you are the only one who has the access rights to to the service. Please make sure to not tell your PlayOnline ID and Password to others. Please note that you assume all responsibility for the management of your account.
Character recovery support is only possible once per POL ID. Our Information Center will contact the owner of the account for player for confirmation.
[Conditions for Recovery]
- At best, the character can be restored to its immediate pre-deletion state.
- We do not return any item(s) that was on auction at the auction house and or in the delivery box.
- Only possible once per POL ID.
- Recovery will be available for character(s) deleted within the past 3 months, but may also fail if the deletion date has exceeded this period.
- If petitioner or other player has created another character with the same name, then that name must be changed.
- It takes several business days for the operation to be done. |